Auto Transport Claims Guidelines

What do I do if I notice damage when my car is delivered?

Your car is insured by the carrier assigned to your vehicle. All carriers have a deductible (just like you have on your insurance policy). The deductible will be absorbed by the carrier in the event of damage. Like any insurance, there are always exclusions. These have been listed on your Broker and Client Agreement.

If damage occurs there are important guidelines that must be followed before a claim can be processed:

● First and foremost, there must be (in the eyes of the insurance company) damage.
● The damage must be noted on delivery! (Insurance companies believe, “If it’s not listed there must not have been any damage.”)
● You are still responsible for paying your carrier. {This is very important.}
● Take pictures as soon as possible. Having a camera on hand on delivery always helps. Insurance companies love disposable ones since they can’t be digitally modified.
● Try to get at least two estimates from two independent shops.
● When this is completed mail off copies of estimates and original photos to the carrier who shipped your car, attention CLAIMS.

We will help in any way possible to facilitate the process but it is the carrier who will honor or deny the claim.

What do I do if I have to rent a car?

In the event that our preferred auto carrier assigned to your load takes longer than 14 days to deliver your vehicle, we will reimburse you up to $35 /day for the rental expense and the inconvenience of not having your vehicle. In order to process your reimbursement, the following step must be taken:

We do require you to send us your rental receipt via fax to: (478) 200-7552 attention “Rental Reimbursement” or email it to us at autotransport@fortenlogistics.com.

Please note: You are only eligible for rental reimbursement only after the main carrier exceeds 14 days. If you requested a local towing service to pick up your vehicle, your 14 days start once our main carrier has loaded your vehicle onto their truck.